Returns & Exchanges

We want you to be happy with your purchase. If you are not completely satisfied, you can return or exchange your item within 90 days of purchase.

Return Policy Details

  • You have 90 days from the date of purchase to return or exchange your item.
  • Items must be in new, unworn condition, in the original shoebox. The box should be placed inside a protective shipping box.
  • Return shipping fees are the responsibility of the customer and are non-refundable.
  • We cannot accept returns on items that show signs of wear, have been damaged, or are not in their original condition.
  • For hygiene reasons, we cannot accept returns on socks, hosiery, or shoe care products if the packaging has been opened.

How to Return an Item

1. Start Your Return Online
Begin the return process through our Returns Center. You will need your order number and email address. We will guide you through printing a prepaid return label.

2. Pack Your Items
Securely pack your return items in a shipping box. Please use the original product box inside a protective shipping box. Include the original packing slip with your return.

3. Ship Your Return
Attach the prepaid shipping label to your package. You can drop off your return at any authorized shipping location. We recommend obtaining a drop-off receipt for your records.

Return Methods

  • Prepaid Label: Use the label from our Returns Center for a convenient and tracked return.
  • In-Store: You can also return your OnlineShoes.com purchases at any of our retail partner locations. Please bring your order confirmation email or packing slip.

Exchanges

To exchange an item for a different size or color, please process a return for the original item and place a new order for the desired item on our website.

Refunds

  • Once we receive your return, please allow 7-10 business days for processing.
  • Refunds will be issued to the original form of payment.
  • The cost of the return shipping label, if a prepaid label was used, will be deducted from your refund amount.
  • You will receive an email confirmation when your refund has been processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work to resolve the issue quickly, often by sending a replacement item right away.

Return Status

You can check the status of your return at any time by visiting our Returns Center.

Additional Information

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • International Returns: We are unable to process returns from international addresses at this time. All packages must originate from within the United States.
  • Lost Returns: We are not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping service and insuring your package.

For any questions, please visit our Help Center.