Frequently Asked Questions
Ordering
How do I place an order?
Browse our site and select your items. Choose your size and width, then click “Add to Bag.” When you’re ready, proceed to checkout to complete your purchase.
How can I check the status of my order?
You can check your order status by clicking on the link in your shipping confirmation email. You can also log into your account and view your order history.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
Shipping
What are your shipping options?
We offer a variety of shipping options to meet your needs. Standard shipping typically delivers within a set number of business days. Expedited shipping options are also available for faster delivery.
Do you ship internationally?
We currently ship within the United States.
What are your shipping rates?
Shipping costs are calculated at checkout based on the selected shipping method and the delivery address.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. Most items can be returned within a set period for a refund or exchange. Items must be in new, unworn condition with the original packaging.
How do I make a return or exchange?
You can initiate a return or exchange through your account. Please have your order number ready. You will receive instructions and a return authorization.
How long does it take to process a return?
Once we receive your return, please allow several business days for processing. You will receive an email confirmation once your return has been completed.
Products
How do I find the right shoe size?
We provide detailed sizing information on each product page. We recommend reviewing the brand-specific sizing charts and customer reviews for guidance on fit.
Are the product colors accurate?
We make every effort to display product colors as accurately as possible. However, color may vary slightly due to individual monitor settings.
Do you offer wide or narrow widths?
Yes, we carry a wide selection of shoes in various widths, including wide and narrow options. Availability is indicated on the product page.
Website & Account
How do I create an account?
You can create an account by clicking on the account icon. You will be prompted to provide your name, email address, and a password.
I forgot my password. How can I reset it?
Click on the account icon and select “Forgot Password.” Enter your email address, and you will receive a link to create a new password.
How do I update my account information?
Log into your account, where you can manage your personal information, shipping addresses, and payment methods.
Other Questions
Do you have physical locations?
Yes, you can find our products at our partner boutiques. For more information, please visit osboutiques.com.
How can I contact customer service?
For any questions not answered in our FAQs, please reach out through the contact form on our website.
Do you offer any discounts or promotions?
We periodically offer promotions and discounts. Check our website regularly or subscribe to our emails for the latest updates.